Tuesday, 23 August 2016

Windows 10 phone: This device has been locked for security reasons. Connect your device to a power source for at least two hours, then restart it to try again.

Hi All, this is my very first post on Windows 10 phone. I have a Windows 10 phone. Today, I saw following error message on phone. It didn’t allow me to unlock my phone using 4 digit pin I had set. The “Emergency calls” was the only option available to me.

Error: This device has been locked for security reasons. Connect your device to a power source for at least two hours, then restart it to try again.

I tried performing soft reboot but it didn’t fix. After doing a bit of research, I found a solution. Make sure that your phone is connected to Internet during this process. To fix this issue, follow these steps:
  • Launch https://account.microsoft.com/devices on a web browser on another PC/Tablet or a smart phone
  • Login using your Microsoft account (it is the same account you’ve used to configure your phone).
  • Once you’ve logged in, Select your phone.
  • On the next page, click on Lock button.
  • A box will appear asking to enter 6 digit pin, a number where you can be reached (optional) and a message to show on the screen.
  • Type the 6 digit pin and something in message box like “Phone is locked”. Click on OK button.
  • Restart your phone.
  • Use the 6 digit pin to unlock your phone when it is prompted. You will find that error message disappeared and you can access your phone now.
I hope you find this useful.

Disclaimer: www.TechieTalks.co.uk does not conceal the possibility of error and shortcomings due to human or technical factors. www.TechieTalks.co.uk does not bear responsibility upon any loss or damage arising from conduct or activities related to the use of data and information contained in this blog.


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