Tuesday, 1 September 2015

Unable to log you on because of an account restriction

One of my friends asked me to help him with his IT issue. He is trying to connect to a PC using Remote Desktop connection and getting error “Unable to log you on because of an account restriction.”

To begin with, I verified that the user account is part of local administrator group and Remote Desktop users on a remote PC. Also, I asked him to make sure that he has enabled Remote Desktop on that PC. He replied affirmatively that user account is part of necessary groups and PC is enabled to accept remote connection. He also mentioned that he can log in locally using same account but receives error message when he is trying to connect remotely.

During further questioning about his current setup of a PC, I figured out that, he is using blank (null) password for the user account. If you are trying to log in to a PC remotely with a user account which has been setup with blank password, Remote Desktop connection cannot be established and you receive above error message.

There is an easy fix for this, log in to PC locally and set a password for the user account. Now, you will be able to log in to PC remotely using new password.

Please leave your comment below if you find this article informative.

1 comment:

  1. Thank you so much. It helped me to fix the error.